Ice.com is proud to offer return shipping at no cost to
you! Please see details below.
We want you to be absolutely satisfied with your jewelry.
Wear it. Enjoy it. Show it off. If within 30 days after
receipt of your purchase you're not completely satisfied,
return it for a full refund of the purchase price or replace
it - no questions asked. However all products should be
returned in the original state they were received. Products
which have been modified by another 3rd party jeweler or
abused will not be accepted for exchange or refunds.
Should your merchandise become defective within 90
days following your purchase date, we will gladly accept
the item back to our warehouse and have a jeweler
professionally inspect it and determine the proper course of
action. ICE stands behind their merchandise and will try to
repair it first - and should that not be possible, we will
replace the item with a brand new one. In the event that we
are unsuccessful in repairing or replacing the item due to a
lack of stock or a discontinued item, we will issue a full
refund against the item in the same form of payment that was
initially used to purchase the item. Repairs and replacements
within the 90 day warranty period are free of charge to our
customers. However products which have been modified by
another 3rd party jeweler or abused will not be covered under
our free repair warranty.
In the event that you have exceeded our 90 day warranty period, ICE will gladly repair your item. Once we receive the item, the repair cost will be quoted to you before we begin the work and should you accept it, only then will we charge your account and proceed with the repair. All shipping and handling costs are your responsibility.
Please note that our bridal and engagement rings come with
an IGI Appraisal Certificate, which must be
returned in order to process a full refund. If the certificate
is not returned with the bridal or engagement ring, the refund
amount will be reduced by $50.00 to cover the cost of the
certificate.
All Free Gifts with
purchase must be returned with products which are to be
refunded. Refunds are not granted to products which are not
returned with the free gift.
To return, exchange or replace your purchase, please
follow these simple steps:
US CUSTOMERS
| 1. |
Please read the
information on the back of your original shipping
document and enclose it with your purchase (in the
original packaging if possible), or if you do not have
your original shipping document, please print and
complete the return
purchase form. If you are unable to print this
form, please provide us with your name, address, phone
number and order number on a separate piece of
paper. |
| 2. |
Call our Customer Service department
at
1-800-539-3580 to obtain a return authorization number
and a UPS return label. You will receive this label via
e-mail. |
| 3. |
Pack items to be returned
and include your shipping document (or return purchase
form). |
| 4. |
Make arrangements with UPS
to have your package delivered (either drop it off at a
UPS location or arrange with them to have it picked up).
|
CANADIAN CUSTOMERS
| 1. |
Please read the
information on the back of your original shipping
document and enclose it with your purchase (in the
original packaging if possible), or if you do not have
your original shipping document, please print and
complete the return
purchase form. If you are unable to print this
form, please provide us with your name, address, phone
number and order number on a separate piece of
paper. |
| 2. |
Call our Customer Service department at 1-800-539-3580 to obtain a return authorization number and a return label. You will receive this label via e-mail. |
| 3. |
Pack items to be returned and include your shipping document (or return purchase form). |
| 4. |
Make arrangements with Canada Post to have your package delivered.
Once we receive your return it will
be processed by our returns specialists. For any
refunds, your money will be refunded or your credit card
account will be credited for any payments you have made
toward your purchase. The first credit will be made
within ten business days of receipt and verification of
the merchandise. Refunds on purchases made with a credit
card will only be credited to the same card. Delivery
charges are not refunded. Please allow one monthly
billing cycle in order for your credit to appear.
Customers returning a partial order will be refunded for
the returned items only. Refunds will be applied to any
unpaid balances first.
| |
