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ICE.com will ship all over the world at a fixed rate of $50 US, which includes insurance for the full amount of the merchandise purchased. Should there be any additional fees in shipping due to the destination, we will communicate this with you immediately.
SHIPPING TIMES may vary depending on the destination.
| Region |
Estimated Delivery Time |
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| Europe |
3-4 Business days |
| Asia |
3-4 Business days |
| Australia |
3-4 Business days |
| Middle East |
3-4 Business days |
PLACING AN ORDER is as easy as 1, 2, 3.
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| Step 1: |
Choose the item(s) you would like to purchase. |
| Step 2: |
Contact us at 514-393-9788 or send us an e-mail at internationalorders@ice.com. |
| Step 3: |
Send payment (see details below). |
Risk Free Return Policy
If you're not completely satisfied with the jewelry you purchased, call customer service (1-514-393-9788) within 30 days from the date of shipping to arrange for an exchange or refund. For more detailed information, please see our Return Policy.
All Free Gifts with purchase must be returned with products, which are to be refunded. Refunds are not granted to products, which are not returned with the free gift.
ORDER STATUS
All orders that are shipped will be accompanied by an email to confirm shipping. The email will be sent to the email address provided during the order process and it will include a tracking number.
PAYMENT
If the billing and shipping addresses are both within the US or Canada, we will accept Visa, MasterCard, American Express and Discover Card.
The following payment types are accepted as well:
- International Money Orders in US funds only and including shipping ($50)
| Send to: |
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ICE.com
International Orders
1083 State Route 9
Champlain, NY 12919
USA |
- Wire Payments
Please note that we cannot process international Credit cards at this time. Please contact our Customer Service Department at internationalorders@ice.com for alternate payment options.
TAX AND DUTIES - SPECIAL INSTRUCTIONS TO INTERNATIONAL CUSTOMERS
Please note that you (the customer) are responsible for any customs tax or duties. Your customs agency will contact you regarding any duties for clearance.
The customer must pay any additional charges for customs clearance if any. ICE.com has no control over these charges and cannot predict what they might be.
Customs policies vary from country to country; you should contact your local customs office in order to be fully informed.
COUNTRY EXCLUSIONS
We currently do not ship to Brazil, Nigeria, India, Indonesia, Pakistan and Russia. Please note that ICE.com reserves the right to refuse any International Order as per our discretion. In the event that we are unable to ship to your country, we will inform you immediately.
JEWELRY RESTRICTIONS
From time to time we are unable to ship certain items internationally. Currently we cannot ship WATCHES internationally due to certain distribution agreements.
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