All orders from Ice.com are processed within two business days, and then shipped to you according to your preferred shipping method.
Exception: Orders for rings may be delayed due to ring sizing.
If the shipping and billing address differ or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval.
If the shipping/billing addresses are different or if the monthly payment option is selected, your order may be delayed pending order and/or credit approval.
For your security, high value orders may require a signature to be delivered. If you cannot be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.
You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and a tracking number.
For security reasons, we ship to street addresses only, and not to PO Boxes or similar addresses.
All orders will be shipped pending credit approval. Our Customer Service department may contact customers for additional information as required.
In the event that your order cannot be shipped, you will be contacted within 2 business days and informed of the reason for the delay
Your credit card will not be charged until the order has been shipped.
All orders to APOs and MSPs are sent via FedEx SmartPost® and can take up to 10 business days.
The following items will not arrive within one business day: rings, watches, family jewelry and designer or specialty items
Also, please note that all Family and Personalized Jewelry orders will be shipped out 7-10 business days after order has been submitted due to the customization work involved.
Watches and Family and Personalized Jewelry items cannot be shipped to Canada.
Tracking Your Order
You will receive an e-mail notification the day your order has been shipped with a confirmation of shipment and
a tracking number. This gives you the ability to track your order at all times until it reaches you or your
recipient's doorstep.
Order Cancellation
If you'd like to cancel or change an Ice.com order for any reason, please
contact us and make sure to include your Ice.com order number or call 1-800-539-3580, as soon as possible.
We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Ice.com according to our return policy.
Ice.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.
