Shipping & Returns
Editor's noteAdorn your neckline with the beloved shape of a sparkling heart. This stunning piece's diamond-encrusted design features sparkling white diamonds and rich enhanced black diamonds on a sterling silver chain making it an ideal accessory for momentous occasions or an elegant night out. Wear something spectacular the next time you dress to impress!
Ice style: PDH_105112
Pendant Sterling Silver Product Style Single Strand Finish Polished Width 1.25 inch Length 1.5 inch Weight 5.5 grams
Chain Sterling Silver Product Style Spring-Ring Finish Polished Length 18 inch
Black Diamond Clarity I3 Color Black J Shape Round Total Number of Diamonds 32 Total Weight 0.83 carat TDW
Diamond Color H Shape Round Total Number of Diamonds 48 Weight 1.2 carat TDW
Width 2 Length 2
Width 2 mm Length 2 mm
|Delivery Option||Cost*||Estimated Total Delivery Time**|
|FedEx SmartPost®||FREE for orders of $99.00 USD or more||7-10 Business Days|
|FedEx SmartPost®||$9.95 for orders less than $99.00 USD||7-10 Business Days|
|FedEx Ground®||$12.95 USD||3-6 Business Days|
|FedEx 2Day®||$14.95||2-3 Business Days|
|FedEx Standard Overnight®||$21.95||1-2 Business Days|
|Delivery Options||Cost*||Estimated Total Delivery Time**|
|FedEx Priority International™||$27.95||2-3 Business Days|
* Shipping cost includes shipping and handling. Taxes, Duties and Brokerage fees will be included during checkout
** All orders from ice.com to Canadian destinations are processed within two business days, and then are shipped to you via Canada Post.
All orders from ice.com are processed within one to two business days.
Standard shipments will be sent via FedEx Priority International™. We'll ship your order anywhere in Canada, including insurance for the full value of your jewelry. Check our Shipping Policy page for more details.
At ice.com, your complete satisfaction is important to us. If you're not completely satisfied with your jewelry purchase, please call customer service (Toll-Free 1-800-539-3580) within 30 days from the date of shipping, to arrange for an exchange or refund. Shipping charges will not be refunded. Some conditions applies. Visit our Return policy page.
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For the price you cannot go wrong. The piece is just huge, the white diamonds sparkle a bit and the black diamonds glisten. Even the chain is nice. I am very very pleasedPosted on August 13, 2013
I bought this casue I was wanting to and have bought in the past and been very happy but to say this had sparkle from the black diamonds but not the white ones. Dull,black and cloudy! Returned it...Posted on January 28, 2013
Diamonds yellow, and cloudy. pictures deceiving.Posted on January 17, 2013
I bought this for my girlfriend and she loved it.Posted on February 26, 2012
This is my first purchase of diamonds from ICE and the video does not do it justice.Posted on January 25, 2012
Nothing like the picture or video. Very misleading. White Diamonds are EXTREMELY Cloudy. Have to be a Z in color. Somehow it does sparkle which is why some can overlook the cloudiness in their reviews. For me that may not be enough.
This may be my last purchase. If my wife does not like it I will be returning.
Even though there are 2 carats total you still get what you pay for.
Like several others have noted, the white diamonds are very cloudy and have almost a gray appearance seeing it for the first time. It is a nice piece, so I tried it on. On my skin, it looks totally different and sparkles! The grayish color doesn't really show that much when worn and it does look pretty impressive. The chain is very fine. I may switch it out later. Overall a good purchase.Posted on December 5, 2011
This necklace by no means resembled the content in the video. There was no sparkle or shine from the diamonds, and to make matters worse, the diamonds that were supposed to be white diamonds were foggy. there was no "Wow" factor, diamond clarity is something that was nonexistent.
I've purchased products from Ice.com several times in the past and generally have been satisfied and/or "Wowed" with them. I do understand as well that if you spend $300-$400 as opposed to $3,000-$4,000 you should expect there to be clarity and quality differences, but this clearly dropped the ball in every shape, form, and fashion possible. The necklace was ment to be a gift for Valentine's Day and I was hesitant to give it to her after seeing it for myself.
I WILL NOT be purchasing products from Ice.com again and I would not recommend this product to anyone for anything more than a $50 price tag.
While the size is nice, the diamond sparkle (WOW) factor was disappointing. I've ordered multiple times and this was the only time the product did not live up to expectations.Posted on February 10, 2011
I ordered the above captioned product and when it was received it was a complete total disappointment. It should have been called "2 Carat Black & Yellow Non-Diamond Heart Pendant". The white diamonds were so clouded and yellow you could not see through one of them. I have ordered several items on both Ice.com and Diamond.com and have yet to receive one that was this poor in quality. I immediately called and was told that once it was received I would get a new one which would be checked before it was sent out to me to ensure better quality. I did receive the second one which was just as bad as the first one and had one of the black diamonds missing. Obviously this item was not even checked prior to sending it out or you would think it would not have been sent out considering it was missing a stone. I have now received my credit on my charge card and am short $65.76. So I not only DO NOT HAVE A NECKLACE it also COST ME $65.76 out of my pocket???? I undertand that I am in Canada and there is an exchange rate however with the rate what it is today I acutally should have came out ahead not out of pocket $65.76.
Not impressed and not sure I will ever order again from either of these sites.
My overall rating would have been a zero if that was an option. I had no choice but to rate it poor as that was the only option.
I will definitly not recommend them to anyone.