Ice offers
flexible and reliable shipping with :
USA
Shipping Methods to US Destinations*
| Delivery Option |
Cost* |
Estimated Total Delivery Time** |
| Premium Economy Shipping |
FREE for orders of $99.00 USD or more |
7-10 Business Days
|
| Premium Economy Shipping
|
$6.95 for orders less than $99.00 USD |
7-10 Business Days |
| FedEx Ground® |
$12.95 |
3-6 Business Days
|
| FedEx 2Day® |
$14.95 |
2-3 Business Days
|
| FedEx Standard Overnight® |
$21.95 |
1-2 Business Days
|
| Hawaii & Alaska - only via USPS® |
$6.95 |
7-10 Business Days
|
| APO/FPO - only via USPS®
|
$6.95 |
7-10 Business Days |
Canada
Standard shipments will be sent via FedEx International
Economy™. For faster delivery, we also offer FedEx Priority
International™.
Taxes, Duties and Brokerage fees will be included during
checkout.
Shipping Methods to Canadian Destinations
| Delivery Options |
Cost* |
Estimated Total Delivery Time** |
| FedEx International Economy™ |
$24.95 |
5-7 Business Days |
| FedEx Priority International™ |
$49.95 |
2-3 Business Days |
*Shipping cost includes shipping and handling.
*Taxes,
Duties and Brokerage fees will be included during checkout.
*All shipping fees are in USD
SHIPPING POLICIES
Processing Your Order
Once we get your order, we take care of it right away so you can
get your jewelry ASAP! All Ice orders are processed within one to two
business days, and then shipped to you immediately, according to your
preferred method of shipping..
Note: If the shipping/billing addresses
are different or if the monthly payment option is selected, your order
may be delayed pending order and/or credit approval.
All shipping fees are in USD.
Shipping your Order
Before we ship your order, we just need to get your credit
approved. Our Customer Service department may contact you for
additional information, but only if needed.
But don't worry, your credit card will not be charged until the
order has been shipped.
Of course rings and customized orders (e.g. Family Jewelry,
Designer or specialty items) may require additional processing time
due to ring sizing and other personalization requirements. We just
want to make sure we get your order perfect.
For your security, high value orders may require a signature
upon delivery. If you can't be available to sign for your package,
please be sure that an adult who is authorized to sign for your
package will be available at the designated shipping address.
For security reasons, we ship to street addresses only, not to
PO Boxes or similar addresses.
You'll receive an email notification the day your order has been
shipped with a confirmation of shipment and a tracking number.
In the event that your order can't be shipped, we'll contact you
within 2 business days to let you know why your shipment has been held
up.
Shipping your Order to APO & FPO destinations
Your order will be shipped via USPS Priority Mail® and
guaranteed to arrive to APO & FPO processing centre within 3 to 5
business days. From the point your package reaches the processing
centre, delivery to you will depend on military postal service.
Exceptions
Family and Personalized Jewelry orders will be shipped out 7-10
business days after order has been submitted due to the customization
work involved. Again, we want to get your order perfect.
Note: Watches, Family and Personalized Jewelry, and the Persona
Charms Collection can't be shipped to Canada.
Tracking Your Order
Of course, you'll want to know when your jewelry is going to
arrive on your doorstep so you can plan your weekend outfit
accordingly. That's why we send out an email notification the day your
order is shipped with a confirmation of shipment and a tracking
number. This gives you the ability to track your order at all times
until it reaches you or your recipient's doorstep. Please be advised
that depending on your inbox's security settings, our confirmation
e-mail may be received as SPAM. Check your 'SPAM' or 'Junk' mail inbox
periodically. Also, be sure to add info@ice.com to your Email Address
Book to ensure that our emails make it into your inbox.
Order Cancellation
Change your mind? If you want to cancel or change an Ice order,
for any reason, please contact us and make sure to include your Ice
order number or call 1-800-539-3580, as soon
as possible.
We promise we'll try to stop the order from going through, but
keep in mind that our order-fulfillment system is designed to get
orders shipped and on their way to our customers as fast and as
efficiently as possible. That means that even if you contact our
Customer Service Department immediately after you change your mind
about your order, it might already be in the shipping process. If that
happens, we can't change or cancel an order once its journey to you
has begun. So, if your order can't be cancelled, and you still don't
love it after its arrived – just return it to Ice according to our
30-day money back return policy. Check the back of your invoice for
return policy details.
Note: Ice reserves the right to
cancel any order that appears suspect or fraudulent. All fraudulent
transactions will be reported to proper authorities.