Personalized Support

Serving Customers Around the World

Our business is built around the recognition that the needs of our customers should come first. Whether it’s a Q&A phone call with our 24-hour trading help desk, a platform tutorial with a technical account manager or a one-on-one meeting with an ICE product expert, we’re here to support your needs whenever and wherever you need us.

Select Your Support Option

Contact Directory

Trading and Clearing Support

Market Supervision / ICE Futures U.S. & ICE Futures Canada
Email / +1 212 748 3949, Option 1
Market Supervision / ICE Futures Europe
Email / +44 (0)20 7382 8200, Option 2
Market Supervision / ICE Endex Derivatives Market
Email / +44 (0)20 7382 8200, Option 3
Market Supervision / ICE Endex Spot Market (24/7 support)
Email / +31 20 305 5120
Market Supervision / ICE Futures Singapore
Email /  
+1 212 748 3949, Option 4
Market Operations / ICE NGX
Email / 888.NGX.5888 / +1 403 974 4357
Market Supervision / ICE OTC
Email / +1 770 738 2101, Option 1, Sub-Option 1
Market Supervision / ICE Futures Abu Dhabi
Email / +971 (0) 22 454 909, Option 5
ICE Link Helpdesk / Credit
Email /  
(Americas) +1 770 738 2101, Option 3
(EMEA/Asia-Pac) +44 (0)20 7488 5100, Option 3
ICE eConfirm & ICE Trade Vault Help Desk
Email / +1 770 738 2101, Option 4
Creditex Group Help Desk
Email /  
Creditex Securities (North America) +1 212 323 8520
Creditex Brokerage (Europe) +44 (0)20 7429 3050
Creditex Singapore (Asia-Pacific) +65 6411 0649
ICE Chat, Options Analytics (IOA)
Email / +1 770 738 2101 Option 9
WebICE, ICE Block
Email / +1 770 738 2101 / +44 (0)20 7488 5100 Option 1 Sub-Option 1

ICE Data Services Support

ICE Data Analytics / BondEdge
Email / +1 770 999 4501 Option 1
Connectivity
Connectivity Support:
US: +1 770 661 0010
Europe: +44 203 808 6638
APAC: +61 3 8593 5999
Email
Connectivity Sales:
US: +1 770 661 0010, Option 3
Europe: +44 207 429 4610
APAC: +61 3 9249 2093
Email
eSignal Desktop
Americas: +1 770 999 4511
Europe: +44 203 948 6511
Middle East: +00 971 4 523 2545
Singapore: +65 3158 3105
Australia: +61 3 9067 7000
ICE Connect / FutureSource
Americas: +1 770 999 4501 Option 4
EMEA: +44 203 948 6501 Option 4
Australia: +61 3 9071 4592 Option 4
Hong Kong: +852 3018 8279 Option 4
Singapore: +65 6817 6211 Option 4
Tokyo: +81 3 4520 8110 Option 4

Direct Message
ICE Data Indices
Email /  
US +1 770 999 4501 Option 6, Sub Option 1
EMEA +44 203 948 6501 Option 6, Sub Option 1
Market-Q
Americas: +1 770 999 4501 Option 4
EMEA: +44 203 948 6501 Option 4
Australia: +61 3 9071 4592 Option 4
Hong Kong: +852 3018 8279 Option 4
Singapore: +65 6817 6211 Option 4
Tokyo: +81 3 4520 8110 Option 4

Direct Message
Pricing and Reference Data
Email / Americas: +1 770 999 4501 Option 2
EMEA: +44 203 948 6501 Option 2
Australia: +61 3 9071 4592 Option 2
Hong Kong: +852 3018 8279 Option 2
Singapore: +65 6817 6211 Option 2
Tokyo: +81 3 4520 8110 Option 2
Consolidated Feed and ICE DataVault
Email / Americas: +1 770 999 4501 Option 3
EMEA: +44 203 948 6501 Option 3
Australia: +61 3 9071 4592 Option 3
Hong Kong: +852 3018 8279 Option 3
Singapore: +65 6817 6211 Option 3
Tokyo: +81 3 4520 8110 Option 3
ICE Data Derivatives
Americas: +1 770 999 4501, Option 5
EMEA: +44 (0)20 3948 6501, Option 5
APAC: +65 6817 6211, Option 5
Australia: +61 3 9071 4592, Option 5
Derivatives Support: Email
Sales Contact for Other ICE Data Services
Americas: Email
EMEA: Email
APAC: Email

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