One integrated solution covering direct calls, persistent group lines, instant group communication, and chat - designed around the real demands of trading floors, not adapted from general-purpose collaboration tools.
When markets move, communication is everything.
ICE Voice is a purpose-built voice communications platform for financial markets, embedded within ICE Chat, which is used by over 120,000 market participants worldwide. Direct calls, persistent group lines, and instant group communication come together in a single controlled environment - powered by IPC's voice infrastructure.
The challenge
Geopolitical events, trade policy shifts, and macro uncertainty are now recurring features of the market landscape. During periods of heightened market activity, reliable, low-latency voice communication becomes a competitive and operational priority - not a convenience.
However, most firms still manage fragmented infrastructure: separate tools for calls, messages, and group conversations; disconnected compliance records; consumer-grade platforms repurposed for professional trading environments. Every tool switch costs time. Every fragmented record creates potential for operational and audit risk.
The solution
ICE Voice brings all market participant voice communication into one place - delivered through ICE Chat, used by over 120,000 market participants worldwide. Powered by IPC's voice infrastructure, ICE Voice is designed to help teams reach colleagues and market participants quickly, connect entire groups with a single action, and manage long-running conversations with clarity and control.
Built to help teams communicate faster, manage operations more effectively, and reduce operational complexity - without replacing existing systems.
Benefits and results
Built to help teams communicate faster
Designed to help manage operations more effectively
Reduces operational complexity - without replacing existing systems
Communication
Direct calling
Standard call controls using existing system connections - available from any ICE Chat tab, chatroom, or contact entry.
Established group calls
Persistent lines that users can join or leave at any time, with continuous audio and designated speakers. Well-suited for market opens, daily stand-ups, and ongoing desk coordination.
Instant group calling
Press-to-speak communication for teams that need immediate coordination without setup time. One click connects an entire group.
On-demand & click-to-talk
ICE Voice works across mobile app, desktop application, and IPC turret - supporting fast, high-quality audio across the environments traders work in.
Collaboration
Multi-device voice experience
ICE Voice works across mobile app, desktop application, and IPC turret - supporting fast, high-quality audio across the environments traders work in.
Chat-voice workflow integration
Start a voice call directly from any ICE Chat tab, ICE Chatroom, or contact entry. No need to run a parallel network of contacts or cross-reference IDs between separate chat and voice systems.
Scalable collaboration
One-click group calling within ICE Chat supports internal and external communication flows - connecting an entire chatroom with a single action.
Unified communication records
ICE Chat and ICE Voice logs are brought together into a single unified record, accessible via the Admin Compliance Portal. ICE Voice supports integration with leading compliance and archiving platforms - including Global Relay - enabling capture, search, and audit across both channels, through whichever provider your firm already uses.
Compliance
Trader-ready experience
A consistent, responsive interface across trading floors, desktops, and mobile devices - built for fast actions and clear controls, with a minimal learning curve.
Governance & control
Centralized management of, employee roles, retention policies, and access to voice and chat communication records.
Infrastructure
Provisioning & integration
Designed to work with your current voice infrastructure and ICE interfaces, using shared integration tools that simplify setup and day-to-day management - without requiring firms to overhaul what they already have in place.
Reliability at scale
Built to help support high-volume trading environments during periods of market activity - infrastructure designed for speed and resilience.
Who uses ICE Voice?
Reach anyone - a single contact or an entire desk - without switching screens or tools. One-click reach, push-to-talk group communication, and escalation from ICE Chat to voice. Fast performance across desktop and mobile devices, with a minimal learning curve.
Communication friction costs time. A single platform for voice and chat communication is designed to help reduce the tools your team has to manage and help improve speed of communication - with reliable, consistent access during periods of market activity.
Standardize persistent lines and forums across desks and regions. Continuity and speaker control are maintained regardless of where your teams are located. Centralized setup and management help support uniform communication practices and reduced operational risk.
ICE Voice and ICE Chat are designed to bring voice and chat records together into a unified, structured archive - helping to eliminate fragmented logs and preserve full context across both channels. Firms can connect their preferred compliance and archiving platform to support structured archiving, surveillance, and audit workflows. One archive. Designed to support your firm’s compliance workflows.
Integration should not mean workflow disruption. ICE Voice is designed to connect with the systems your firm already uses - through open integration capabilities, shared provisioning tools, and IPC infrastructure - helping to keep costs and complexity down, with phased rollout options that match your readiness.
FAQs
What communication modes does ICE Voice support?
How does ICE Voice perform during fast markets?
Click-to-talk, press-to-speak group communication, instant voice escalation from chat, and consistent performance across desktop and mobile devices.
How is ICE Voice embedded in the ICE ecosystem?
ICE Voice is integrated directly within ICE Chat - combining communications in a single interface, alongside market data, broker quotes, and analytics available through ICE Connect, across one of the largest communication networks used by market participants, in the world.
How does ICE Voice support compliance workflows?
ICE Voice and ICE Chat records are brought together into a unified and structured, with integration support for leading compliance and archiving platforms - designed to help reduce fragmented records and support recordkeeping workflows across both channels.
What controls does ICE Voice provide for operations teams?
Centralized setup, speaker permissions, role-based access, and uniform practices across all communication channels.
How does ICE Voice integrate with existing systems?
Works with existing IPC connections, open integration frameworks, and current technology investments - without the need for major changes.
What is the long-term roadmap for ICE Voice?
ICE Voice is designed to deliver value from day one, with a roadmap toward expanded capabilities as those are developed and made available.
Have a question?
To learn how ICE Voice can help consolidate your communications, simplify your compliance workflows, and connect your teams to one of the world's largest communication networks, speak with an ICE specialist today.