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Booking Terms

Booking Authority

By submitting a completed booking form, the individual making the booking (Client) confirms he/she has the appropriate authority to make the booking on their company’s behalf.


All course fees must be paid in full upon receipt of an invoice, but in any event no later than 30 working days prior to the start of the course or 30 working days from date of the original invoice.

In the case of late bookings, payment must be made immediately. Settlement of the invoice is only deemed to have occurred when the full amount has been paid and cleared.

Clients will not be admitted to attend their course unless full payment has been received.

The following credit cards are accepted through the online booking system: American Express, Mastercard and Visa; BACS details available on request. Please contact ICE Education for bookings made by email.

Cheques for training courses should be made payable to ICE Education Limited.


Clients may substitute the original delegate with another person at no extra charge. Written notification is required to substitute a delegate.


Written notification is required to transfer a booking to another course. Course bookings can be transferred without charge when such notification is received 31 or more working days prior to the start date of the originally booked course.

Where notification is received within 15-30 working days (inclusive) of the start date of the originally booked course, a once only transfer is allowed with a 25% charge applied based on the original fee.

The transfer charge will be 50% where notification is received within 1 -14 working days (inclusive) of the course date. If that transfer is then cancelled or changed at any time, the full course fee remains payable.

No transfers can be made on the day of the course; therefore 100% of the course fee will be payable. Only one transfer is permitted per booking.


Cancellation of the course booking will be subject to the terms stated in the table below.

Number of Working Days Notice
Percentage Course Fee Payable

31+ Days
No charge
15-30 Days
100% of fee due
25% of original course fee
1-14 Days
100% of fee due
50% of original course fee

The original course fee is the amount that has been invoiced, i.e. this may show a discount for some delegates. All late bookings will be subject to the transfer and cancellation terms outlined above.

Cancellation of course by ICE Education

ICE Education reserves the right to amend or cancel any course, course times, dates or published prices. Changes to course prices, times and dates will be advised before the course start date and any course already paid in full will not be subject to the increased price.

Intellectual property

All intellectual property in and to the materials provided by ICE Education are exclusively owned by ICE Education, its affiliates or its partners, as appropriate.

Other terms

ICE Education reserves the right to remove any delegate from their programme should their behaviour be deemed to be inappropriate by ICE Education or its partners. This would result in no refund of course fees or other costs being given.

Special requirements and dietary needs can be met and arrangements for personal religious worship or for disabled delegates can easily made. Please state your requirements at the time of booking and we will make all the necessary preparations prior to your arrival.

Data Protection

ICE Education shall duly observe its obligations under European Union Regulation 2016/679 (General Data Protection Regulation) (GDPR) (including any relevant implementing measure in the UK, and any successor legislation thereto) in connection with these Terms and Conditions (including all amendments and modifications thereto).

In furtherance of and without prejudice to the generality of the foregoing, where the Client is based in a member state of the EEA, this Agreement is hereby supplemented with the Additional Terms (as may be as amended from time to time) and, in the event of conflict with any parts of these Terms and Conditions, these Additional Terms shall prevail. For the purpose of this provision, the term “Subscriber” as defined in the Additional Terms shall be construed so as to mean “Client”.

ICE Education operates in a mainly business-to-business environment. The information you submit will be treated as confidential by ICE Education and will be stored securely within a computer database or otherwise, under strictly controlled conditions in accordance with the provisions of the GDPR.

Any personal information provided by you to ICE Education will be used for the following purposes:

  • updating and enhancing your ICE Education records; and
  • advising you of other ICE Education and ICE Group products and services which may be of interest.

By proceeding to register with ICE Education you are consenting to the processing of your personal data as required and stated above.

If you are concerned at the accuracy of any of your personal information held by ICE Education, please email corrections to: [email protected]

Occasionally we may provide delegate information to carefully selected third parties who offer products or services we believe could be of interest to you. If you do not wish to receive this type of information, please email [email protected] with the subject line: No third party mailings

(Please note that your personal details may be passed between affiliate companies in the UK and also to the parent company in the USA.)

ICE Member/User Privacy Notice

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