This is our tenth year publishing a sustainability report and as you’d expect, we’ve learned a lot over those years and evolved how we approach sustainability and report on it. One thing that has been clear from the beginning is the need for how we define and think about sustainability to be driven by our business and key stakeholders such as our employees, customers and shareholders. Our business does not exist, let alone grow, without engaged employees, satisfied customers and committed shareholders.
Understanding what sustainability issues present the greatest risks and opportunities for our business is a key tenet of keeping our eye on the ball. To do that we engage in regular conversations with our stakeholders and supplement that feedback with a formal materiality assessment every few years. Following our most recent refresh of that exercise, we confirmed that the topics most important for us to focus on and report on are:
- Human capital management
- Risk management – from cybersecurity to operational resiliency to regulatory compliance
- Environmental risks and opportunities This report is built around these key topics and provides an update on the processes and governance we employ to manage them.
Thank you for your interest in this report.
