Speaker 1:
From the New York Stock Exchange at the corner of Wall and Broad Streets in New York City, welcome Inside the ICE House. Our podcast from Intercontinental Exchange is your go to for the latest on markets, leadership, vision, and business. For over 230 years, the NYSE has been the beating heart of global growth. Each week we bring you inspiring stories of innovators, job creators, and the movers and shakers of capitalism here at the NYSE and ICE's exchanges around the world. Now, let's go Inside the ICE House. Here's your host, Lance Glinn.
Lance Glinn:
Each month on the Inside the ICE House podcast, we engage in insightful conversations with business leaders, CEOs of NYSE listed companies, entrepreneurs, and visionaries. We explore their journeys, the challenges they've overcome, and their aspirations to shape the future. You can tune in every week on all major podcast platforms to catch these discussions and watch full video episodes on tv.nyc.com and on the NYSE YouTube channel.
We kicked off the month with our first episode from the Wall Street Conference in Las Vegas and former acting US Secretary of Veterans Affairs, Peter O'Rourke. He went Inside the ICE House to share how his military roots shaped a leadership style focused on responsibility and on results.
Peter O'Rourke:
It's like anything else in government, especially when it's not just the government side, but on the politics side. I mean, you get into these jobs, especially as a political appointee, typically through, my pathway was working on the campaign. So I did advance work and helped set up events, do things like that. And then they offer you a position and you go in and I started out pretty much not really at the bottom, but I was what they call a Schedule C, which is your entry point level. I was a little older, so I was at the high end of that point, but still, I wasn't a senior career person.
And it was really all about finding the opportunities. So you can get in there, some people, and folks can see where they get hired for a specific job or they have a specific mission or they had a specific profile before they got hired and to do a certain thing. I don't think anybody even knew who I was. I was filling the position, so you really have to look for opportunities.
Lance Glinn:
Our next episode, the second from the Wall Street Conference in Las Vegas, welcomed SHRM Chief Brand and Marketing Officer Tina Beaty. She went Inside the ICE House to explain why every company must operate like a media company today to cut through the noise and to tell their own story.
Tina Beaty:
That is why brand storytelling is so powerful. You can truly get someone to change their behavior, their mindset, or what they're willing to consider even in a product set capacity. It really starts with why are you telling your story? Why do you think you have permission to play in that space? If you're just talking about yourself, then you're just talking to a mirror and that's the only person, your reflection, that's going to want to listen to that story. Snoozefest, right? No one is stopping to be like, "Oh, that person's talking to themselves. Let me see what they're saying."
No, we have to pull in other humans. We have to be willing to engage in a way that they stop their busy doomscrolling or day-to-day life and say, "Tell me more about that story. Why should I care?" You have to know all of that. You have to know your RTBs, your reasons to believe, before you start crafting your narrative. Once you have all of those pieces, then you build the story and start to tell it externally.
Lance Glinn:
The third episode of the month, the next from the Wall Street Conference in Las Vegas, had former NFL executive Mike Tannenbaum go Inside the ICE House. As the founder of the 33rd team and previously with the New York Jets and Miami Dolphins, he unpacked how the business and football sides of the league must operate in lockstep to drive both wins and long-term growth.
Mike Tannenbaum:
What's interesting about that is I've been with teams, like we played overseas multiple times. What's really cool, you go to a game in Wembley Stadium and it's the Jets Against the Vikings or the Dolphins against whomever. There's jerseys from 32 teams, so these are passionate fans. And we have the greatest game in the world. We could argue what's the second-best game, but football is by far the best game in the world and people like it. They like consuming it. They like betting on it. They like watching it. They like all parts of it. And the more exposure gets around the world, Europe, Australia, all over the world, I think when people are exposed to football, they love it.
Lance Glinn:
The final Wall Street Conference episode of the month had C-Suite Network co-founder and chairman Jeffrey Hayzlett join the show. He went Inside the ICE House to explain how brands can build authentic connections through targeted storytelling, community engagement, and a focus on customer needs.
Jeffrey Hayzlett:
When I was CMO of a company that was listed on the New York Stock Exchange, I used to spend millions of dollars to go out and get people into a funnel, huge funnel. I spent millions and then only to get them into that pipeline.
Now, what you can do today is only talk to the people that want to talk to you. I don't need to talk to all those other people out there. That's a waste of time, waste of money, waste of energy. So now with this digital medium and by telling stories, by talking to people and winning over not eyeballs and ears, but hearts and minds, I build a community of people. And I'm talking to my community and they're telling me things and it's back and forth, so it's real. So now with a convergence of all the media that's out there, you can actually be your own show.
Lance Glinn:
Episode 530 had Viking CEO Tor Hagen, go Inside the ICE House. In a conversation covering a wide range of topics, he discussed how he built the company from a small river cruise startup into a global publicly traded brand.
Tor Hagen:
We are beyond luxury. We are really appealing to a different psychographic because when you look at the big cruise lines or the ones who have been here for many years, they're huge ships and they say, "The ship is a destination." We say, "Nonsense. We are about the destination remaining the destination," and we take care of people that way. This is almost more of what you are not than what we are. So we have something we're very proud of, we have something called the no list. So we define ourselves well by what we are not. So we are no children, no casinos, no nickel and diming, and a whole slew of things we are not. And that, it makes us so different.
Lance Glinn:
On episode 531, we were joined by AllianceBernstein's Noel Archard, a veteran of the ETF industry. He goes Inside the ICE house to discuss how the firm is building its ETF platform while maintaining a client-first solutions-driven approach.
Noel Archard:
We are a very research-driven asset manager that really believes in active risk management and really thinks about what problems clients are trying to solve and how can we bring a lens of both an asset management and a wealth management perspective into that. And I think really importantly, a global perspective because we are a global company, but we are also a very ... The way that I think about sort of a one-to-one company, we really do engage deeply with our clients. In this world, scale is always important, but scale can get in the way of that sometimes. So we always try and think about how we're going to grow in a reasonable, sustainable way that allows us to keep that interface with clients. So at its heart, it is very much a people company that's leveraging our insights in the market and our technology to try and deliver really good experiences for our investors.
Lance Glinn:
Episode 532 had Ayao Komatsu, TGR Haas F1 team principal, go Inside the ICE House. Ahead of the Miami Grand Prix earlier this month, he explains how a shared commitment to collaboration and partnership with Toyota TGR and developing people has strengthened both organizations.
Ayao Komatsu:
Using that test stream environment as an environment to really develop people in a correct environment. That correct environment, correct culture is very, very important. Then ideally, through that kind of environment, you want to grow people. Then whether these people's going to stay in the formula and project or actually go back to Toyota Motor Corporation, I said, "Takiosan, it doesn't matter." At the end of the day, in that environment, in an amazing environment to develop people, we develop to somebody who can perform at any environment, home or away, in the international culture, right? Then if he or she goes back to Toyota Motor Corporation, the road car side, I'm sure in the future this person could be the very key personnel to develop the company father. Then as a result, TMC will become more competitive. So I think it's just a really greater opportunity to collaborate and that's what we are doing.
Lance Glinn:
Charles Schwab CEO Rick Wurster went Inside the ICE House on episode 533. During our conversation, he focused on National Investing Day, the importance of the event, and the role early education and compounding play in building long-term wealth.
Rick Wurster:
I think there's a few things on the minds of clients. Number one, they want more than just an app. We have what we think is the number one app. It got voted the number one investing platform this year by US News. So we're proud of things like that, but we're so much more than an app. When markets are going up and down, we're in a war, oil's taking off, people want to be able to call someone and have a conversation about their specific situation. So I think the fact that we have award-winning service matters a lot.
People want advice. They want simplicity in their financial life. And increasingly, we're seeing clients gravitate towards holistic solutions where someone's taking on the stress of their financial life and managing it on their behalf.
People value their time. They expect easy interactions with us and we lean into creating digital experiences that are quick, easy, straightforward. So those are a few of the things that come to mind and that we're delivering to clients.
Lance Glinn:
Closing out the month, episode 534 welcomed Apex CEO Ian Cinnamon. And the space industry as we know it is gaining a lot of attention and is surrounded by a lot of excitement. During the podcast, he explains the company's focus on producing satellite buses to enable faster, scalable access to space, and how Apex is helping the US win the space race.
Ian Cinnamon:
I actually don't look at it as we're enabling the space industry. I don't see it that way. What I see it as is we are enabling defense. We're helping out significantly there. We're enabling certain types of communications. We're enabling sustainability and understanding Earth. We're enabling exploring the cosmos. Those are not necessarily, I wouldn't even call those space industries. Those are telecom, military industrial complex, things like that. We're building up the defense industrial base, not just for space, but in general. And I think that, when I see the applications that we're able to have, the impact that we have on everyday people, whether they realize it or not, that inspires me and gets me and I think our whole team excited every day.
Lance Glinn:
You can listen to these episodes along with all past and future Inside the ICE House episodes wherever you get your podcasts. Remember that we also have ETF Central podcast episodes that release every two weeks on Wednesdays and the Market Storylines podcast that releases every Friday. Full video episodes of all our podcasts are also available on tv.nyc.com and on the NYSE YouTube channel. Be sure to join us every week for conversations with leaders, entrepreneurs, and visionaries. Thanks for listening.
Speaker 1:
That's our conversation for this week. Remember to rate, review, and subscribe wherever you listen and follow us on X @ICEHousePodcast. From the New York Stock Exchange, we'll talk to you again next week Inside the ICE House.
Information contained in this podcast was obtained in part from publicly available sources and not independently verified. Neither ICE nor its affiliates make any representations or warranties, express or implied, as to the accuracy or completeness of the information and do not sponsor, approve, or endorse any of the content herein, all of which is presented solely for informational and educational purposes. Nothing herein constitutes an offer to sell, a solicitation of an offer to buy any security, or a recommendation of any security or trading practice. Some portions of the proceeding conversation may have been edited for the purpose of length or clarity.